FAQ
I have changed my mind on my dress, Can I retrun it?
Due to the nature of the orders, all sales are Final. No returns or exchange is available. unless it's a manufacturing issue and with an approval from customer service team.
When should I order a dress?
Order your dress sooner than later! Stock availability changes daily. You also need to consider lead time for alterations and purchasing accessories.
Where can I try out the dresses before purchasing?
Check out our list of vendors to try out the dresses currently we are only available in stores within Canada
How do I choose a size?
You will need three basic measurements, the fullest part of the bust, most narrow part of the waist and fullest part around the hips. We recommend having a professional seamstress or someone help you measure.
Please note dress size is smaller than your regular street sizing, please follow our size chart for the best fit.
I am between 2 sizes, what should I order?
We suggest to order the measurement that is the largest compared to the size chart. It’s much easier to take in fabric than let out! If you’re uncertain, please contact customer service and we’ll help you make the best choice!
What lengths are the dresses?
Measured from the collarbone to the bottom hem, long dresses are an average of 57”- 60” inches,
Shipping
Fast shipping
Free standard ground delivery for orders over $700 (pre-tax) within Canada. Orders will ship within 2-5 business days from the date of order. Please allow additional 3-5 business days for delivery depending on your location.
For pre-orders an email with an estimated delivery date 24-48 hours from order date.
Need it sooner? Express delivery available at check out.
Order tracking
Worry Free ordering! Tracking number are automatically sent as soon as your order is packed. Please check your junk folder if you don't receive a confirmation email 4 business days after placing your order.
Get in touch
Haven't received a confirmation email, or tracking number? Have questions about our dresses? looking for help choosing a dress? Please contact us and we will be more than happy to assist you.